Reserves passenger rides using an automated scheduling system and provides timely, accurate and courteous customer assistants and information services to the passengers of Fort Bend Transit and the general public. Participates in planning of programs, policies or objectives for own work group and department.
Reserves passenger trips within Fort Bend County requirements using an automated scheduling system. Estimates wait time for ride times for passengers. Provides excellent customer service when speaking to clients. Responds to phone inquiries, questions or complaints/concerns regarding transit services. Acts as liaison between clients and Operations Supervisor in resolving customer service issues. Exercises good judgment and makes decisions within the limits of established policies, procedures and guidelines. Interacts professionally and patiently and use discretion in a demanding call center environment. Inputs changes and/or cancellations into database, excluding “day of” changes/cancellations. Updates database as needed with new or existing passenger information and/or deletions. Extensive knowledge of Fort Bend County roads and neighborhoods; Knowledge of METRO and surrounding transit agency routes. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
High School Diploma/GED; Three years job related experience. Prior experience with transportation scheduling/reservations preferred. Strong computer skills; strong verbal and written communication, math and/or accounting; management and supervisory skills. Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials. Bilingual (English/Spanish) preferred.
SALARY RANGE: Administrative/Clerical Grade 9, $1,355.20 - $1,596.00 biweekly based on qualifications
CLOSING DATE: Upon filling position
All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.
Fort Bend County is an Equal Opportunity Employer that does not discriminate
on the basis of race, color, age, sex, religion, disability or national
origin, or any other reason protected by law.
To be considered for employment, all interested candidates should complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs