Provides tier III support for workstations, applications, mobile devices, network infrastructure, server infrastructure and related technology. Support includes, but not limited to, installation, testing and troubleshooting of hardware, software and peripherals within Fort Bend County standards and guidelines. Works with a team of support specialists to provide optimal service and support to County Employees. Communicates clearly and effectively, maintains confidentiality and courteously interacts with County Staff with a professional demeanor. Participates in planning of programs, policies or objectives for own work group and department.
Designs, Installs, maintains, supports, and documents the server infrastructure and hosted applications. Identifies, analyzes and initiates resolutions as a tier III support for client, server, and application side incidents. Provides application, server, and client side support for Hyland OnBase software. Uses Active Directory Administrative tools, System Center, and additional software for administration of the server operations infrastructure. Works with I.T. staff as appropriate to determine and resolve problems received from County Employees. Works with outside vendor services to ensure that support contracts are adhered to and services are provided in an efficient and timely manner. Implements technology improvements to maximize efficiency, reduce administrative overhead, and strengthen security. Arrives on time and accurately maintains timesheet in accordance with departmental policies. Participates in on call rotation, and scheduled maintenance and necessary after hours work. Proactively researches and stays informed of technological advances and trends in IT. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
Bachelor’s degree in Computer Science, Computer Engineering or Management Information Systems. Five years experience supporting an enterprise infrastructure. Strong understanding of System Center Configuration Manager including site maintenance, migration, application/package building and deployment, device compliance, and system image deployments. Experience with Hyland OnBase or other Enterprise Content Management software preferred. MCSA Server 2012/2016 or CCNA Certifications preferred. Strong understanding of Microsoft Server 2008, 2012R2, & 2016 operating systems and features. Proficient with virtualization technologies VMware/Hyper-V. Security oriented, possess the ability to quantitatively identify risks and provide solutions for effective countermeasures and mitigation within the Operations environment. Strong understanding of enterprise storage architecture including connectivity & design, physical/virtual SAN, hyper-convergence, and backup & recovery methodologies. Strong knowledge of Active Directory, DNS, DHCP, Group Policy, Virtual Networking, PKI authentication. Highly organized, with exceptional attention to detail. Strong problem solving skills and the ability to evaluate a problem and determine an effective course of action. Ability to manage several projects and tasks simultaneously with excellent customer service skills and the ability to thrive in a fast-paced environment. Ability to obtain and maintain appropriate security clearances. Must be able to maintain prompt and regular attendance. Visual acuity, speech, hearing, hand, eye coordination, and manual dexterity necessary to operate computer, office, and telecom equipment. Must possess a valid driver's license. Weekend and after hours work required including participation in a department on call schedule.
SALARY RANGE: Professional/Management Grade 14, $2,843.20 - $2,978.40 biweekly based on qualifications
CLOSING DATE: Upon filling position
All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.
Fort Bend County is an Equal Opportunity Employer that does not discriminate
on the basis of race, color, age, sex, religion, disability or national origin, or any other reason protected by law.
To be considered for employment, all interested candidates should complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs