Fort Bend County

  • Operations Manager - Public Transportation

    Job Locations US-TX-Sugar Land
    Posted Date 4 weeks ago(6/18/2018 10:30 AM)
    Job Code
    # of Openings
    Min Start Salary
    USD $2,482.40/Bi.
    Professional Management
    Max Start Salary
    USD $2,920.80/Bi.
  • Overview

    Responsible for the planning, implementation, evaluation, documentation, and budgeting of contracts and services.   Participates in planning of programs, policies or objectives for own work group and department.


    Reviews daily and monthly ridership data in order to troubleshoot and/or investigate results from anomalous, missing or irregular data.  Synthesizes ridership and operational data with other datasets, which may represent influencing factors, such as census or economic data or fare changes.  Prepares narrative reports on ridership trends and/or forecasts, service productivity, fare or service change impacts or other similar/related topics.  Ensures the appropriate data and documentation was collected and submitted for monthly, quarterly or annual reports and/or budgets, audits and review by County, State and Federal agencies.  Provides recommendations, develops and implements new services.  Oversees the development and/or modification of new or existing routes/services.  Continually evaluates ways to provide cost-effective transit service and seeks opportunities to improve operations, including people and process.  Assists Finance & Administration Manager and Grants & Budgets Manager with preparation and execution of budgets for contracted services and ensures department operations are within budget.  Prepares necessary documentation for bus service, ambassador program and vehicle procurements.  Researches best practices for third-party contracted services to maximize productivity, quality and cost-effectiveness.  Researches, interprets and verifies compliance of various Federal, State and Local requirements as it relates to operations, bus fleet and facilities.  Ensures the Operations Supervisor conducts third-party contractor site visits.  Assists with public hearings or public meetings in accordance with department’s Public Participation Plan.  Serves as the department’s Safety and Security Officer and is responsible for the development, maintenance and implementation of the department’s safety program as issued by the Federal Transit Administration (FTA).  Responsible for the investigation of accidents and incidents, overall safe and efficient operations of the bus fleet, effective service to riding customers, system safety and security monitoring.  Responsible for the development, implementation and maintenance of the Vehicle Replacement Plan (recommendation for new and replacement of vehicles) based on existing and projected requirements.  Coordinates with Procurement/Contracts Manager as it relates to the department’s Transit Asset Management Plan.  Develops, implements and maintains the departmental Operations Standards.  Ensures maintenance is accurately recorded and monitored on a regular basis.  Establishes and maintains strong working relationships with service contractor relating to contract enforcement.  Develops and operates documentation systems to evaluate contractor performance of service delivery.  Responsible for overseeing the management and invoicing of contracted services and directing all support systems for delivery of all purchased transportation services.  Works with internal staff and other county departments for clarifications or problems with contractors, service concerns and implementation of service changes as it relates to contracted services.  Directly supervises the department’s Operations Supervisor and indirectly supervises operations staff.  Participates in the selection of operations staff.  Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency.  Identifies, recommends and coordinates enrollment in training courses, seminars or other in-service programs to assist operations staff in improving work performance.  Approves time off requests, reviews and approves timesheets, and handles disciplinary action, as needed.  Conducts employee performance appraisals.  Investigates, prepares and conducts counseling, disciplinary and/or termination actions as required.  Essential employee who responds to, coordinates, and participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.



    High School Diploma/GED; Bachelors or Associates Degree in related field along with three years of transportation-related experience preferred.  Five years job-related experience.  Proven proficiency with both oral and written communication skills.  Strong math and/or accounting and management skills.  Organizational skills and the ability to complete multiple tasks a must.  Strong interpersonal skills and the ability to deal effectively with the public, other employees, and elected officials.  Proficient in Word, Excel, Outlook and Power Point.  Bilingual (English/Spanish) preferred.  


    SALARY RANGE:  Professional/Management Grade 13, $2,482.40 - $2,920.80 biweekly based on qualifications

    CLOSING DATE:  Upon filling position



    All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.


    Fort Bend County is an Equal Opportunity Employer that does not discriminate

    on the basis of race, color, age, sex, religion, disability or national

    origin, or any other reason protected by law.


     To be considered for employment, all interested candidates should complete the required Fort Bend County online employment application located at





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